Trap Master

Privacy

Privacy Policy

Last updated: 11 May 2026

This Privacy Policy explains how SimplexMedia LTD ("we", "us", or "our") collects, uses, stores, and shares personal information when you use Trap Master or any related services that link to this Privacy Policy.

By using Trap Master, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the app.

1. Information We Collect

We collect personal information that you provide directly to us, information collected automatically when you use the app, and information needed to operate app features.

Information you provide to us

Depending on how you use Trap Master, we may collect:

  • Name
  • Email address
  • Username
  • Password or authentication details
  • Account and profile information
  • Information you provide when contacting support
  • Payment information

If you make purchases through Trap Master, payment processing may be handled by Stripe. We do not store your full payment card details. Stripe may collect and process payment information in accordance with its own privacy policy.

Stripe's privacy policy is available at https://stripe.com/nz/privacy.

App permissions and device information

Trap Master may request access to certain features on your device, including:

  • Location information: to provide location-based app features.
  • Camera access: to allow camera-based functionality inside the app.
  • Push notifications: to send account, service, or feature-related notifications.

You can manage these permissions through your device settings.

We may also automatically collect device and usage information, such as:

  • Device type, model, manufacturer, and operating system
  • App version and system configuration
  • Device identifiers
  • IP address
  • Browser or network information
  • Crash reports, diagnostics, and usage data
  • App features used and interaction logs

This information helps us operate, troubleshoot, secure, and improve the app.

2. How We Use Your Information

We use your information to:

  • Create and manage user accounts
  • Provide and operate Trap Master
  • Enable app features such as location, camera, and notifications
  • Process payments and purchases
  • Respond to support requests
  • Improve app performance, reliability, and user experience
  • Detect, prevent, and respond to fraud, abuse, security issues, or technical problems
  • Comply with legal obligations
  • Send service-related communications

We may also use information for analytics and reporting so we can understand how the app is used and improve our services.

3. Legal Basis for Processing

Where required by applicable law, we process personal information only where we have a valid legal basis, including where:

  • You have given consent
  • Processing is necessary to provide the app or services
  • Processing is necessary for our legitimate business interests
  • Processing is necessary to comply with legal obligations
  • Processing is necessary to protect the rights, safety, or security of users, us, or others

4. Sensitive Information

We do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health information, biometric information, or sexual orientation.

Please do not provide sensitive information through the app unless we specifically request it and explain why it is needed.

5. Sharing Your Information

We do not sell your personal information.

We may share personal information with trusted third parties where necessary to operate the app and provide our services, including:

  • Payment processors, such as Stripe
  • Hosting and infrastructure providers
  • Analytics and diagnostics providers
  • Customer support tools
  • Security and fraud-prevention providers
  • Professional advisers, where necessary
  • Government authorities, regulators, or law enforcement where required by law

We may also share information if our business is involved in a merger, acquisition, restructuring, or sale of assets.

6. Cookies and Similar Technologies

Trap Master or related web services may use cookies, local storage, analytics tools, or similar technologies to operate the service, remember preferences, improve performance, and understand usage.

You can control cookies through your browser or device settings, although disabling certain technologies may affect app functionality.

7. How Long We Keep Information

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including to:

  • Provide the app and related services
  • Maintain user accounts
  • Resolve disputes
  • Enforce agreements
  • Meet legal, tax, accounting, or reporting obligations
  • Maintain security and prevent fraud

When information is no longer needed, we will delete, anonymise, or securely store it in accordance with applicable law.

8. How We Protect Your Information

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure, alteration, or destruction.

However, no electronic transmission or storage system is completely secure. We cannot guarantee absolute security, but we work to protect your information using appropriate safeguards.

9. Children's Privacy

Trap Master is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us at support@trapmaster.co.nz and we will take reasonable steps to delete that information.

10. Your Privacy Rights

Depending on where you live, you may have rights over your personal information, including the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Request a copy of your information
  • Complain to a privacy regulator

To exercise your rights, contact us at support@trapmaster.co.nz. We may need to verify your identity before responding to your request.

11. New Zealand Privacy Rights

SimplexMedia LTD is based in New Zealand and handles personal information in accordance with the Privacy Act 2020 where applicable.

Under New Zealand privacy law, you may have the right to access and request correction of personal information we hold about you. You may also contact the Office of the Privacy Commissioner if you have concerns about how your information is handled.

12. International Transfers

Your information may be processed or stored in countries other than the country where you live. These countries may have data protection laws that differ from your local laws.

Where we transfer personal information internationally, we take reasonable steps to ensure it is protected in accordance with applicable privacy laws.

13. Do-Not-Track Signals

Some browsers provide "Do Not Track" signals. Because there is no consistent industry standard for responding to these signals, we do not currently respond to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page.

If we make material changes, we may notify you through the app, by email, or by another appropriate method.

15. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, you can contact us at:

SimplexMedia LTD
Email: support@trapmaster.co.nz