After field work · Mobile only

Sync your field work

Check that field records and photos have reached your shared project.

Mobile app instructions

Let the app reconnect

Keep the app open while connected so it can sync your field records. Make sure you are checking the account and project where you recorded the work.

Settings showing an online connection View full size (opens in a new tab)

Check pending records

Open Settings. In Device, check Sync Pending. Wait for it to show No; photos have a separate upload queue.

Device sync status and pending records View full size (opens in a new tab)

Check photo uploads

Open Transfer Queues in Settings and check Uploads. If files are waiting, use Upload when available. If Uploads over WiFi only is enabled, connect to WiFi or change that preference if you want to use mobile data.

Transfer queues with waiting downloads View full size (opens in a new tab)

Confirm the work in the portal

Open the same account and project in the web portal. Check a marker you updated and confirm its latest activity and photos appear.

Sync Database action in Settings View full size (opens in a new tab)

If something is still missing

Recheck the connection, account and project. Look for an error in the upload queue and retry when connected. If the problem continues, contact support with the affected marker and any error message.

Transfer queue status after checking sync View full size (opens in a new tab)